amoicuci Privacy Policy

1. Introduction

amoicuci ("the Company", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who visit, register with, or use the amoicuci online gaming and sports betting platform accessible at amoicuci.org ("the Platform"). This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed by us.

This Policy applies to all Members of amoicuci, as well as to visitors who browse the amoicuci website without registering. By accessing the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with how we handle personal data, please do not use the Platform.

2. Data Controller

For the purposes of applicable data protection law, amoicuci is the data controller in respect of personal data collected through the Platform. Our data protection contact point is reachable at [email protected]. We aim to respond to all data-related enquiries within 30 days.

3. Personal Data We Collect

Depending on how you interact with the amoicuci Platform, we may collect and process the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, MyKad / passport number, nationality	KYC verification, age verification, fraud prevention
Contact Data	Email address, Malaysian mobile number, residential address	Account communications, withdrawal processing, support
Financial Data	E-wallet account references (TnG, Boost), bank account details, transaction records	Processing deposits, withdrawals, AML compliance
Technical Data	IP address, device type, browser type and version, operating system, session tokens	Platform security, fraud detection, service optimisation
Usage Data	Pages visited, games played, bet history, session duration, clickstream data	Product improvement, personalisation, responsible gaming monitoring
Marketing Data	Communication preferences, promotional opt-in/opt-out status	Delivering relevant offers and updates (with your consent)

We do not collect any special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) except where you voluntarily provide such information and where we are required or permitted by law to process it.

4. How We Collect Your Data

amoicuci collects personal data through the following means:

• Direct interactions: Data you provide when registering an amoicuci account, completing KYC, contacting support, or submitting responsible gaming requests.
• Automated technical collection: Data collected automatically when you access the Platform, including via cookies, server logs, and session tracking technologies.
• Third-party sources: Data received from identity verification service providers, payment processors (such as FPX, DuitNow, and card networks), fraud detection services, and where permitted, credit reference agencies for AML purposes.

5. Legal Basis for Processing

amoicuci processes your personal data on one or more of the following legal grounds:

• Contract performance: Processing necessary to deliver the gaming services you have contracted with us for, including managing your account, processing transactions, and resolving disputes.
• Legal obligation: Processing required to comply with applicable law, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and gaming authority regulatory requirements.
• Legitimate interests: Processing we carry out for our legitimate business interests — including fraud prevention, platform security, improving the user experience, and responsible gaming monitoring — provided those interests are not overridden by your rights.
• Consent: Where you have given us specific, informed, and freely-given consent to process your data for a particular purpose (such as receiving marketing communications). You may withdraw this consent at any time.

6. How We Use Your Personal Data

amoicuci uses the personal data it collects for the following purposes:

• Creating, verifying, and managing your amoicuci member account;
• Processing deposits and withdrawals in MYR via your chosen payment method;
• Performing identity verification (KYC) and ongoing customer due diligence as required by international gaming authority requirements;
• Detecting and preventing fraud, money laundering, and abuse of the Platform;
• Monitoring for responsible gaming indicators and enforcing self-exclusion requests;
• Providing customer support and resolving disputes;
• Sending transactional communications (account activity, security alerts, withdrawal confirmations);
• Sending marketing communications where you have opted in;
• Analysing usage patterns to improve the amoicuci Platform and personalise your experience;
• Complying with our legal and regulatory obligations.

7. Data Sharing and Disclosure

amoicuci does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipient strictly for the purposes described in this Policy:

• Payment service providers (e.g., FPX operators, DuitNow, Touch 'n Go eWallet, Boost, Maybank, CIMB, Visa/Mastercard networks) — solely to process transactions;
• Identity verification and KYC service providers — to verify your identity and comply with AML obligations;
• Fraud prevention and security services — to protect Members and the Platform from fraudulent activity;
• Game software providers — technical data necessary to deliver gaming services through third-party game engines may be shared with licensed software providers;
• Regulatory authorities and law enforcement — where we are required by law, court order, or gaming authority directive to disclose information;
• Professional advisors — legal, accounting, and audit firms, subject to professional confidentiality obligations.

All third-party service providers who process your data on our behalf are required to do so under contractual data processing agreements that require them to implement appropriate security measures and prohibit them from using your data for any purpose other than performing the contracted service.

8. International Data Transfers

amoicuci operates within an international gaming environment. Some of our service providers and game software partners are located outside Malaysia. Where we transfer your personal data to a country that may not provide the same level of data protection as Malaysia, we implement appropriate safeguards — including contractual protections based on internationally recognised data transfer mechanisms — to ensure your data remains protected.

9. Data Retention

amoicuci retains personal data for as long as is necessary to fulfil the purposes outlined in this Policy, and in accordance with applicable legal retention requirements. As a general guide:

• Account data and KYC records are retained for a minimum of 5 years following account closure, as required by international AML standards;
• Transaction records are retained for a minimum of 5 years from the date of the transaction;
• Support interaction records are retained for 3 years;
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as evidence of that consent.

When personal data is no longer required, amoicuci securely deletes or anonymises it in accordance with our internal data disposal procedures.

10. Cookies and Tracking Technologies

amoicuci uses cookies and similar tracking technologies on the Platform. Cookies are small data files placed on your device by your browser at the request of our web server. We use the following types of cookies:

• Strictly necessary cookies: Required for the Platform to function — including session management and login authentication. These cannot be disabled.
• Performance and analytics cookies: Help us understand how visitors use the Platform, which pages are most visited, and where errors occur. Data collected is aggregated and anonymised.
• Functionality cookies: Remember your preferences such as language, display settings, and whether you have accepted this Policy.
• Marketing cookies: Used to deliver relevant promotional content to amoicuci Members. Only deployed with your consent.

You may control cookie preferences through your browser settings. Note that disabling certain cookies may impair the functionality of the amoicuci Platform, including preventing access to secure areas.

11. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by amoicuci:

• Right of access: Request a copy of the personal data amoicuci holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to restrict processing: Request that we limit how we use your data in certain circumstances;
• Right to data portability: Request a machine-readable copy of the data you have provided to us;
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact amoicuci at [email protected]. We will respond within 30 days. We may need to verify your identity before acting on a request.

12. Marketing Communications

amoicuci may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, and special offers. We will only do so where you have given your consent during registration or at a later point in your account settings. You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any amoicuci marketing email;
• Updating your communication preferences in your amoicuci account settings; or
• Contacting our support team directly.

Please note that opting out of marketing communications does not affect your receipt of transactional or service-related communications, which are necessary for account management.

13. Security Measures

amoicuci implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and two-factor authentication options for Member accounts.

While we take the protection of your data seriously, no transmission over the internet or data storage system can be guaranteed to be 100% secure. You also play a role in keeping your amoicuci account secure by using a strong, unique password and not sharing your login credentials with any other person.

14. Children and Minors

The amoicuci Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If we become aware that a person under 21 has provided personal data to us or has registered an account, we will take immediate steps to delete that data and close the account. If you believe a minor has accessed amoicuci services, please notify us immediately at [email protected].

15. Updates to This Privacy Policy

amoicuci reserves the right to update this Privacy Policy at any time. We will notify Members of material changes via their registered email address or through an on-platform notification. The updated Policy will state the effective date. Continued use of the amoicuci Platform after the effective date of any update constitutes acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed of how we handle your personal data.

16. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the way amoicuci processes your personal data, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 via the amoicuci Platform
• Response time: We aim to respond to all data privacy enquiries within 30 calendar days.